Interview with David A. Herrera

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Leading a New Paradigm in Innovation and Philanthropy at CAM Property Services

David A. HerreraAs the President of CAM Property Services, David A. Herrera, known for his magnetic personality and unwavering leadership, has transformed CAM Property Services from a small property management company into an industry powerhouse. Today, Herrera is taking a hands-on approach to rebranding CAM, developing an innovative company culture, and investing in philanthropy.

Here’s a little insight to David’s leadership behind the scenes and what it truly means to be a leader with a benevolent mission:

Q. After being in business for over 32 years, which is most important to CAM Property Services—mission, core values or vision?

A. While all are important, at CAM Property Services, our core values have had the biggest impact in shaping the integrity of our business, keeping staff members engaged and supporting a fun company culture.

The core values, including being the most honest and accountable contractor possible, are really what have separated us from other competitors over the years. We want our clients to be customers for a long time. In fact, we have clients who have been with us since the beginning. Ultimately, we want CAM Property Services to be known for being a friendly, responsive, loyal, trusted, professional and innovative partner. In the end, it’s the honest and ethical approach to doing maintenance and construction work that has attributed to our success for the last 32 years.

Q. How has your mission evolved over the years?

A. Our mission at CAM is to enhance the value and appeal of our clients’ assets by providing innovative and unparalleled property services. The company was established as a result of the development of mini-malls and strip centers, which sprouted up in the early ‘80s, and gave us the “One Call, Does It All” platform from which to launch.

As the industry has become more sophisticated, the needs of our clients have changed, so we’ve evolved to specialize in new innovative services. A few interesting trends we’ve seen is the focus on multifamily property management and big shopping malls now being repurposed into office space like Google exhibited when they recently took over the Westside Pavilion.

With the refinement of our brand, CAM is now proud to promote that we make your job simpler and your life easier. We want all potential customers to know, ‘We’re CAM Property Services, the innovation facility experts. We’re your friendly responsive partners in growing your business – big or small, simplifying your life, and helping your property shine.’

Q. What is your proudest achievement at CAM Property Services thus far?

A. I’ve been working at CAM for the last 28 years, almost since the beginning, and I consider it an honor to be ranked among the state’s top professional property maintenance companies. We service over 1,300 commercial, multifamily units and institutional properties valued at over $7 billion across California. To be among the industry’s elite is very humbling.

Our team has survived some of the toughest crises along the way and every time we’ve grown stronger and better from those challenges. In some years, like so many other companies, we were just fighting for our economic survival. Now we are being much more strategic. So, it’s very satisfying to be able to sit here today and look back on our longevity in the marketplace. I don’t know everything but surrounding myself with great people and being able to listen and learn have been keys to my working relationships among employees and between management and staff.

The client relationships we’ve developed are very strong and that’s been integral to our success. Most importantly, though, I have the full support of my family. They are involved with all aspects of my professional career and I’m so grateful for that.

Q. What is something that we would be surprised to learn about you?

A. Three years ago, I was asked by one of my clients to volunteer for the Harmony Project, LA’s largest music non-profit that offers free music lessons and instruments for the kids year-round so they are able to gain access to teachers and artists that they would otherwise not be able to, and this past July I was honored to be selected as the new Chairman of the Board.

While research shows that music rewires the brain, what was most surprising to learn were the low graduation rates from high school, especially in the LA Unified School District, which are just over 50%. At Harmony Project, we have 3,500 kids in our program, and we are graduating about 70 kids per year that are high school seniors, so the graduation rate is well above 95% for our kids that are in the program.

One of the biggest personal joys is witnessing the kids’ achievement through grit. It’s exciting to strategize on building the next generation of Harmony Project and how we can take this program national. We highly encourage our staff to get involved in their communities to make the world a better place. Philanthropy is truly a passion that has made all the difference. The giveback is really important.

Q. What is the most gratifying part about being a leader and how do you develop your team to their fullest potential?

A. I’ll let you know when I get there (laughter).

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    Interview with Matthew Budnick

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    The Keys to Inspiring a Successful Company Culture of Innovation at CAM Property Services

    Matthew Bundwick Profile PictureProactive organizations recognize the importance of consciously innovating and permeating that philosophy throughout all levels of the company. Superior results emerge when strategies, business models, structure, processes, technologies, tools, and reward systems fire on all cylinders in symphonic unison. As the Director of Operations for CAM Property Services, Matthew Budnick thrives on creating a vibrant company culture driving growth and innovation.

    Here’s a little insight into Matt’s leadership behind the scenes:

    Q. According to CAM President David A. Herrera, the core values of CAM Property Services are fundamental to the company culture. As a leader, how do you encourage your employees to exemplify those core values?

    A. The key to culture is making sure the values are clear and put into action. We’ve created a friendly competition in which every employee strives to mirror our brand and embody our three core values – Friendly, Responsive, Partnership – and voted on by their peers and management to be recognized as a CAM Brand Ambassador.

    By reinforcing our core values every step of the way, from an inspection report to a conversation with a client to the nomination process, employees at CAM Property Services are incentivized to do the right thing. In turn, it’s created a collaborative work atmosphere where employees are happy and encouraged to give 100% every day.

    Q. How would you describe your corporate culture at CAM Property Services?

    A. We work hard and we’re not afraid of getting our hands dirty. Our open-door policy is such that if anyone has a good idea, we encourage them to put it out there and, if it has merit, we’re going to implement it. For an employee who isn’t an executive or manager, that’s a fantastic opportunity to make a difference at CAM.

    Q. How do you inspire innovative thinking to meet your clients’ needs?

    A. When I first came on board, we didn’t offer many of the innovative services we have today. Now it’s part of our everyday culture to think of ways to meet our clients’ future needs. David is all about efficiency and getting people the latest tools to be successful. For example, I believe we were one of the first property maintenance companies to have an in-house app to produce reports and have the capability to communicate with our clients using the latest technology. What’s most essential for us is saving clients time and money, which all goes back to innovation.

    Q. Would you consider the multifamily sector to be one of your areas for innovation?

    A. We rely on facts, not feelings. Through our research, we saw an opportunity in the multifamily segment which was not being met by any other company.

    We won significant contracts in this arena, mainly because of our trash chute cleaning service. It was this offering that propelled us into multifamily seven – eight years ago, and it has continued to be a large portion of our growing business.

    Ultimately, the willingness to take risks has allowed us to try new services such as drone inspections. We want to be more than a maintenance and cleaning company; we want to continue to be the best partner and consistently add value to our clients.

    Q. What is your proudest accomplishment at CAM Property Services thus far?

    A. When I started here six years ago, we had no set way of aggregating business intelligence. Seizing the opportunity, we analyzed three – five years of data and began predicting trends through analysis of key performance indicators. We continue to expand on that data and are now integrating Microsoft Power BI and business intelligence so that it’s available on all our employees’ phones and tablets in real-time. This proprietary app will allow our team to increase efficiency, which ultimately improves our customer service and bottom line. It’s the way of the future, making decisions based on accurate information and facts. I’m driven by improving our efficiency, increasing our service quality, and maximizing our impact in the marketplace.

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      CAM Property Services: Where excellence meets opportunity.

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      Unlock your potential with an exciting new career at CAM

      Are you looking for an exciting career opportunity in the property services industry? Look no further than CAM Property Services — a dynamic, Southern California-based company that fosters personal and professional growth.

      Why CAM Property Services?

      CAM understands that success is deeply rooted in the talents and dedication of our valued team members. As our clientele continues to expand beyond Southern California, we’re seeking talented, passionate individuals who are driven and ready to contribute to our collective success.

      Beyond the basics

      Joining CAM Property Services isn’t just about a job; it’s about investing in your future. We offer a competitive package that includes sign-on bonuses up to $2,500, as a warm welcome to new team members. Beyond this, we prioritize your well-being by providing comprehensive medical coverage, ensuring you have the support you need to thrive in all aspects of life.

      Planning for your future? We’ve got you covered. CAM offers a 401(k) program, empowering you to build a secure financial foundation. We believe that when our employees are financially secure, they can fully focus on their professional growth and contribute their best to the success of our company.

      Professional Cleaner Wiping Down Glass

      Investing in you

      At CAM Property Services, we believe in setting our employees up for success. That’s why we provide paid training to equip you with the skills and knowledge needed to excel in your role. Whether you’re a seasoned Property Pro or just starting your career journey, our training programs are tailored to meet you where you are and guide you to where you want to go.

      Opportunities for advancement

      At CAM, we prioritize internal promotions and provide clear paths for career advancement. As we expand, so do the opportunities for our team members to grow with us. Your success is our success, and we’re committed to providing world class resources and mentorship needed for you to reach your career goals.

      How to join our team

      Ready to take the plunge and become part of the CAM Property Services team? Visit our Careers Page to explore current job opportunities and submit your application. Your journey towards a fulfilling and rewarding career starts here!

      Join us on the path to success – where your potential meets our passion.

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